How COVID-19 has permanently changed patient behavior

In brief

• Accenture surveyed 2700 patients about changes in care during COVID-19 and found a major shift to virtual care, which patients embraced.
• With 70% of patients deferring or cancelling treatment, virtual tools were widely adopted as an essential lifeline for continuing care.
• Patients had highly positive experiences using video calls and devices for guidance and monitoring, and want to continue their use post-pandemic.
• Virtual care is here to stay, and can be an integral part of the patient experience with health care providers and as part of clinical trials.